Privacy Policy

1. Data Controller

VERTEX FX LTD ("the Company", "we", "us"), company number 14637986, registered office: 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, England, W1T 6EB, is the data controller responsible for your personal data.

2. Information We Collect

We collect the following categories of personal data:

• Identity data: full name, date of birth, nationality
• Contact data: email address, phone number, residential address
• Account data: Client ID, account type, trading history, transaction records
• Verification data: government-issued ID documents, proof of address, selfie verification (for Live accounts)
• Technical data: IP address, browser type, device information, login timestamps

3. How We Use Your Data

We use your personal data for the following purposes:

• Providing and operating your trading account
• Processing deposits and withdrawals
• Complying with legal and regulatory obligations (including AML/KYC)
• Communicating with you about your account and our services
• Monitoring and preventing fraud, money laundering and other prohibited activities
• Improving our platform and services

4. Legal Basis for Processing

We process your data on the following legal bases under applicable data protection regulations:

• Contract performance: to provide our services to you
• Legal obligation: to comply with AML, tax and regulatory requirements
• Legitimate interests: to operate and improve our platform, prevent fraud
• Consent: where you have given explicit consent (e.g. marketing communications)

5. Data Retention

We retain your personal data for as long as your account is active and for a period thereafter to comply with legal obligations, resolve disputes and enforce our agreements. Financial records are typically retained for a minimum of 5 years following account closure, in accordance with applicable anti-money laundering regulations.

6. Data Sharing

We do not sell your personal data. We may share your data with:

• Payment processors and financial institutions for transaction processing
• Regulatory authorities when required by law
• Professional advisors (lawyers, auditors) where necessary
• IT service providers who assist in operating our platform

7. Your Rights

Under applicable data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us via the platform support desk or write to our registered office.

8. Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption, access controls and secure infrastructure. However, no method of transmission over the internet is completely secure.

9. Contact

For privacy-related enquiries, contact us at: VERTEX FX LTD, 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, England, W1T 6EB.