Deposit & Withdrawal Policy

1. General

This policy governs all deposits and withdrawals on the Vertex24 platform operated by VERTEX FX LTD. By using the platform, you agree to the terms set out in this policy.

2. Deposits

Deposits may be made using the payment methods available on the platform for your account and jurisdiction. All deposits are subject to verification and anti-money laundering checks.

• Deposits are credited to your account upon confirmation of receipt and clearance
• The minimum deposit amount is determined by your account type and the selected payment method
• The Company reserves the right to request proof of payment source before crediting any deposit
• Deposits made via bank transfer may take 1–3 business days to clear

3. Withdrawals

Withdrawal requests are processed in accordance with the following procedures:

• Withdrawals are processed to the same payment method used for the original deposit where possible
• All withdrawal requests are subject to verification and compliance checks
• Processing times vary by payment method and are displayed at the time of request
• The Company may request additional documentation before processing any withdrawal

4. Verification Requirements

Before processing any withdrawal, the Company may require:

• Completed identity verification (KYC) as per our AML & KYC Policy
• Proof of payment method ownership
• Evidence that deposited funds have been used for genuine trading purposes

5. Anti-Money Laundering

The Company is required to monitor all transactions for suspicious activity. Deposits or withdrawals that appear inconsistent with your profile or trading activity may be held pending further investigation. The Company will cooperate fully with law enforcement and regulatory authorities.

6. Fees

Any applicable fees for deposits or withdrawals are displayed before you confirm the transaction. The Company reserves the right to update fee schedules with reasonable notice to clients.

7. Rejected or Reversed Transactions

If a deposit or withdrawal is rejected by a payment processor, bank or intermediary, the funds will be returned to the originating account or payment method. The Company is not responsible for delays or failures caused by third-party payment processors.

8. Account Closure

Upon account closure, any remaining balance will be returned to you subject to completion of verification procedures and applicable legal requirements. The Company may deduct any outstanding fees or charges before returning funds.

9. Contact

For questions about deposits or withdrawals, contact us via the platform support desk or write to: VERTEX FX LTD, 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB.